Frequently Asked Questions
About M lifeWhat is M life?
M life is MGM Resorts International's rewards program that gives you the power to earn benefits for virtually every dollar you spend. That means you'll be rewarded for enjoying hotel, dining, entertainment, and spa experiences, along with your slot and table play at any one of 15 MGM Resorts' destinations. Your play and spend are recognized as a single account making it easy to stay, play, and win wherever you like, whenever you like. Earn points, Express Comps, Tier Credits, and more! Advance your tier and earn even more benefits.
You may use your M life card and enjoy the benefits in Las Vegas at Bellagio, ARIA, Vdara, MGM Grand Las Vegas, The Signature at MGM Grand, Mandalay Bay, Delano Las Vegas, The Mirage, Monte Carlo, New York-New York, Luxor, and Excalibur; in Mississippi at Beau Rivage and Gold Strike Tunica; and in Michigan at MGM Grand Detroit.
Points are earned while playing your favorite slots or video poker machines.
In Las Vegas, Express Comps are earned while playing your favorite slots or video poker machines. In both Mississippi and Michigan, Express Comps are earned for playing table games, slots or video poker.
With M life, it's all about the experience. M life Moments are the gateway to the ultimate experience exclusively for M life members. Sign in to mlife.com to see your available M life Moments, based on your tier, and you can access these unique experiences at participating MGM Resorts International destinations.
You can purchase M life Moments using your Express Comps or cash/credit card at mlife.com, the Concierge, or a Casino Host.
As you move up in tiers, you earn even more Points and Express Comps for your play at M life resorts:
Pearl - 10% Bonus on Points and Express Comps Earned at M life Resorts
Gold - 20% Bonus on Points and Express Comps Earned at M life Resorts
Platinum - 30% Bonus on Points and Express Comps Earned at M life Resorts
NOIR - 40% Bonus on Points and Express Comps Earned at M life Resorts
Bonus Points will be credited to your M life account as soon as your playing session is complete. To view your updated point balance, remove your card, reinsert it, enter your PIN, and access the POINTS menu option. Or, you can always view your current point balance on mlife.com.
No, points are not earned for table games play. In Las Vegas, M life members are eligible to earn Tier Credits based on their tables games play. In Mississippi and Michigan, M life members are eligible to earn both Express Comps and Tier Credits based on their table games play.
Yes, please see the supervisor in the pit for assistance at each participating M life resort.
Express Comps are the fastest and most convenient way to self-comp at your favorite M life resort. Members may earn up to $5,000 in Express Comps and NOIR Members may earn up to $10,000. Express Comps may be used for your hotel stay, at food and beverage outlets, entertainment venues, or to purchase your M life Moments. Members do not earn Tier Credits when using their Express Comps.
A member's accumulated points and Express Comps may be subject to forfeiture if the member's M life account does not reflect any activity (which means earning points or earning Tier Credits) for a period of six (6) months for Sapphire Members or a period of twelve (12) months for Pearl, Gold, Platinum and NOIR Members.
Look for "Express Comps Accepted Here" signs at participating restaurants, box offices, and more! Express Comps are not redeemable at retail outlets.
Qualify for the M life tiers by increasing your Tier Credits with play at slots and/or table games as well as spend on lodging, dining, and entertainment. New M life members qualify for the benefits of the Sapphire tier. Earn Pearl at 25,000 Tier Credits, Gold at 75,000 Tier Credits and Platinum at 200,000 Tier Credits. NOIR is by invitation only.
You earn Tier Credits for virtually every dollar you spend - including gaming - across all our M life resorts. For every dollar you spend on your hotel stay, dining, entertainment, or spa you earn Tier Credits - in Las Vegas you earn 25 Tier Credits per dollar spent; at Beau Rivage, Gold Strike Tunica, and MGM Grand Detroit you earn 8 Tier Credits per dollar spend.
For slot play in Las Vegas M life casinos, you receive ten (10) Tier Credits for every Base Point earned. When playing at Beau Rivage or Gold Strike Tunica, you receive two (2) Tier Credits for every Base Point earned. At MGM Grand Detroit, you receive one (1) Tier Credit for every Base Point earned. For table games, you'll earn Tier Credits based on length of play, average bet, and game type.
To ensure Tier Credits are credited to your M life account, always use your M life card while playing slots and table games at any participating MGM Resorts International destination. Also, show your M life card at the time of each qualifying purchase, or charge these purchases to your room and present your M life card to the Front Desk at the beginning of your stay.
Tiers expire on October 1 each year. Tier Credits earned from October 1 to September 30 qualify you for your tier beginning each October 1. If you advance to a higher tier at any time, you'll enjoy those benefits for at least one full year.
Tier Credits expire October 1 each year.
Only individual purchases (e.g. cash, personal credit cards, and debit cards) for hotel room charges, entertainment tickets, food & beverage, spa & salon, attractions, and wedding charges (excluding tax, retail, and gratuity) are eligible to be posted to your M life account. Corporate credit/debit cards may not be used to earn Tier Credits.
Receipts must be no older than 30 days with a minimum total value of $50
Tier Credit adjustment requests for cash transactions MUST include the original receipt
A scanned copy will be accepted for receipts that were paid by credit card
Complimentary payments do not qualify for Tier Credits
To request a Tier Credit adjustment for purchases made in Las Vegas, receipts can be:
Emailed to: email@example.com
Faxed to: 702.531.3893
MGM Resorts International Contact Center
Attn: Member Services
3549 Sammy Davis Jr. Drive
Las Vegas, NV 89109
On the receipt, please provide your full name, M life account number, resort name, and contact information.
Please allow up to 72 hours after we receive the request for the adjustment to post to your M life account.
For additional inquiries regarding Tier Credit adjustments or missing Tier Credits, please contact the MGM Resorts Member Services Department at 866.761.7111
To request a Tier Credit adjustment for purchases made at MGM Grand in Detroit, Gold Strike Tunica or Beau Rivage in Mississippi, receipts can be:
MGM Grand Detroit: firstname.lastname@example.org
Gold Strike Tunica: email@example.com
Beau Rivage: firstname.lastname@example.org
There are some benefits that are available at all M life participating resorts and each also offers some additional benefits. Visit the M life desk in the resort or mlife.com to view available benefits by tier and resort.
Two members with the same address may link individual M life accounts to share their tier, Tier Credit and Express Comps balances. Both members must visit an M life desk in the resort and show a valid identification to link accounts. M life maintains separate account numbers and account histories for every member. Restrictions apply at MGM Grand Detroit.
Either linked member may visit any M life desk to request that his or her account be unlinked.
mlife.com and MGM Resorts International do not offer online gaming.
POINTPlay ® AND FREEPLAY ®What is POINTPlay ®
POINTPlay ® gives you more of what you like best, FREEPLAY ® for your slot play. Redeem slot points when and where you want from your favorite games without waiting in line.
Visit the M life desk where a representative will help you to select a secure, four-digit Personal Identification Number or "PIN" for your M life account. A representative will also show you how to manage your account at the game using the game's keypad and M life menu options. To preserve the security of your M life account, never share your PIN with others.
Yes! You'll qualify for free rooms, shows, dining, and more when using POINTPlay ® .
FREEPLAY ® rewards Players with free slot play on their M life card for use in participating slot machines.
Slot points converted to FREEPLAY ® are available for play at the casino where converted.
Yes, FREEPLAY ® redeemed from POINTPlay ® expires 18 months from the date it was issued. FREEPLAY ® offered in conjunction with a special promotion may expire depending on the offer, please pay attention to the valid dates listed on any promotional offers you receive so you won't miss out on any FREEPLAY ® !
Your PIN works at all M life casinos.
YOUR ACCOUNT INFORMATIONI forgot my M life account number, where can I retrieve this information?
Please call M life Member Services at 866.761.7111 to obtain your M life account number. You can also find your M life account number on the Profile section of your account on mlife.com.
Visit any M life desk during your next visit to a participating MGM Resort to receive your M life card. We cannot mail your card to you.
Log on to your M life account and click Update Member Information under My Account to update your contact information
Log on to your M life account to view your balances.
Click "Sign In" and then click "Forgot Your Password?" Follow the instructions provided. Your Password and PIN must be set up individually of each other.
Click here to send a message to M life Member Services.
HOSTS, OFFERS, AND PROMOTIONSHow do I get a host?
Visit any M life desk to have your play evaluated or to speak with a host.
Log into your M life account and go to Find Personal Offers to view available offers or call 866.800.4668 for additional information.
Visit any M life desk or speak with your host at the end of your stay to find out if you are eligible for a casino rate.
gift cardsWhere can I purchase a Gift Card?
Purchase Locations: Business Services Center, Concierge, Element (retail store)
Purchase Locations: Bellagio Business Center, Tuttos, Spa and Salon
Purchase Location: Business Services Center or Spa
Purchase Location: Concierge
Phone: 702.891.7800 or 877.660.0660
Purchase Locations: Mandalay Bay Concierge, Mandalay Bay Spa, Delano Concierge and Spa Bathhouse
Phone: 702.632.4760 or 1.877.305.3136
Purchase Online – Mandalay Bay
Purchase Online – Delano
Purchase Locations: Concierge and Essentials Gift Shop
Phone: 888.391.3991 or 702.791.7416
Purchase Location: Business Center
New York-New York
Purchase Locations: Spa, Business Center, Soho Shop, and Essentials Store
Purchase Location: Visit Nuture, the Spa at Luxor
Purchase Locations: Wedding chapel and the Spa
Phone: 1.800.811.4320 or 702.597.7278
Purchase Location: Mail and Information Desk
Gold Strike Tunica
Purchase Location: Impulse Gift Shop
Purchase Location: Business Center, Retail Shops, Fallen Oak and the Spa & Salon.
MGM Grand Detroit
Purchase Location: Hotel Front Desk and at IMMERSE spa.
Holiday Gift Shoppe
You may redeem your Gift Points for the MGM Resorts International Gift Card at the year-end Holiday Gift Shoppe shopping event.
Please visit mlife.com to learn more.
The MGM Resorts International Gift Card is accepted at participating destinations' merchant and restaurant outlets listed here. The Gift Card cannot be used to make reservations or advance purchases, such as show tickets or room reservations.
Gift Cards may not be used for gaming activities, hotel reservations, or advanced purchases, and are not redeemable for cash. See the Cardholder Agreement for a complete list of terms and conditions.
Funds on the Gift Card do not expire. The plastic card cannot be used after the "valid thru" date indicated on the Gift Card. The "valid thru" date is not an expiration date on the Card funds. The amount remaining on the Card will be available until the amount reaches zero.
Unless prohibited by law, a $2.50 fee will be deducted monthly from the Gift Card balance starting on the first day after a one-year period of inactivity. Activity is defined as any action resulting in a charge on the Gift Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. For inquiries on the Gift Card transaction history, please visit transcardgift.com or call 1-800-554-2707. Some merchants may charge a processing fee.
The available balance should be indicated in the first white box located on the back of the Gift Card upon initial purchase. You may confirm the available balance at any one of our Gift Card selling locations, online at transcardgift.com or call 1-800-554-2707.
No, the Gift Card is not re-loadable; however, returns and credit amounts can be placed back on to the card by a merchant.
Yes. The customer should inform the cashier how much to deduct from the Gift Card and how much to deduct from the other payment method(s) before the start of the purchase transaction. Please note that some stores are not able to split purchases between Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash.
Subject to the outlet’s return policy, merchants may credit balances back to the Gift Card used to make the original purchase. For this reason, it is very important that customers keep Gift Cards and receipts. Funds credited by the merchant will be available in 3-5 days after the return is processed. If the physical Gift Card is not present, the merchant may issue a store credit, store valued Gift Card, or allow an exchange. Voided transactions may take up to 7 days to be credited back to the Gift Card's available balance.
It is important to store your Gift Card Admin number and purchase receipt in a safe location in the event your Gift Card is lost or stolen. Your Gift Card must be registered at transcard.com to file a dispute on unauthorized charges. To prevent unauthorized charges on a lost/stolen card, contact the Gift Card selling location immediately to have your card locked. Gift Cards may be replaced for a fee of $10.00; Gift Card Admin number and proof of purchase are required for replacement. See Cardholder Agreement for more details.
TAX INFORMATION STATEMENTHow do I receive a Tax Information Statement?
Click here to download a printable copy of the Request Form. You may return your signed Request Form via mail, fax or email. You may also obtain and submit Request Forms at M life desks and Casino Cages.
For your convenience, MGM Resorts' consolidated Tax Information Statement includes estimated Slots and Table Games information from all M life casinos. Your statement reflects only gaming recorded when an M life card was either inserted correctly into the slot machine or a manual rating was created in the table games area of the casino. Therefore, this statement does not reflect an accurate accounting record - it merely provides an estimate that you can use to compare to your own records
Estimated Win/(Loss) is the total estimated dollar amount won or lost at a location for all recorded gaming activities. Negative amounts (losses) are reflected with parentheses. Only play recorded while using an M life card is included in these totals. Slot Statistics do not include slot tournament or giveaway party winnings. The formula to determine your net slot win/loss is calculated by taking total coin paid out of the machines, plus jackpots paid by hand currency, less total coin deposited into the machines.
No. Your statement only includes information recorded while using your M life card. Other linked players in your household may request their own statement.
After submitting your Tax Information Statement Request Form, call 866.752.7111 toll free to indicate your preference.
Due to the large amount of information from our members, most reports would simply be too long to include this type of detail.
Email email@example.com or call 866.752.7111 toll free to speak with Member Services.
BEST RATE GUARANTEEWhat is Best Rate Guarantee?
By booking directly with mlife.com or any of our M life Resorts, you will receive the lowest published rate available. If a lower rate is found, it will be honored plus an additional 10% discount.
Click here to access the Best Rate Guarantee submission form and view claim requirements. Please read all the terms and conditions prior to submission. Claims can be submitted via fax or email along with proof of claim.
Hyatt Hotels & ResortsWhy has MGM Resorts International® entered into a marketing relationship with Hyatt Hotels & Resorts®?
Through MGM Resorts International’s new relationship with Hyatt Hotels & Resorts, M life members can enjoy benefits at all participating Hyatt hotels and resorts worldwide. M life members will also be eligible to opt-in for a matched tier in Hyatt Gold Passport®, the global loyalty program of Hyatt Hotels & Resorts.
No. No MGM Resorts property will become a Hyatt-branded hotel or resort, nor will any Hyatt hotel or resort become an MGM Resorts property.
All Las Vegas M life resorts are currently participating in the relationship, which include: Bellagio, ARIA, Vdara, MGM Grand, The Signature, Mandalay Bay, Delano Las Vegas, The Mirage, Monte Carlo, New York-New York, Luxor, and Excalibur.
The relationship between MGM Resorts International and Hyatt Hotels & Resorts began on June 20, 2013.
M life members will have the ability to earn M life Tier Credits on eligible stays at participating Hyatt hotels and resorts worldwide once they sign up for Hyatt Gold Passport. M life members are also eligible to opt-in for a matched Hyatt Gold Passport tier based on their earned tier status in M life. Depending on tier, Hyatt Gold Passport members enjoy on-property benefits such as bonus points on eligible spend, complimentary in-room Internet access, guaranteed room availability, late check-out and more.
Hyatt is a global hospitality company with widely recognized, industry-leading brands and a commitment to excellence. It manages, franchises, owns and develops Hyatt-branded hotels, resorts and residential and vacation ownership properties around the world. The company’s worldwide portfolio consisted of over 600 hotels and resorts. Participating Hyatt brands include: Participating Hyatt brands include: • Park Hyatt® • Andaz® • Grand Hyatt® • Hyatt Centric® • Hyatt® • Hyatt Regency® • Hyatt Place® • Hyatt House® • Hyatt Ziva® • Hyatt Zilara®
Hyatt Gold Passport is the global loyalty program of Hyatt Hotels & Resorts in which members can earn Hyatt Gold Passport points and redeem those points for free nights in any available standard room with no blackout dates at Hyatt hotels and resorts when booking a free night award. In addition, Hyatt Gold Passport members experience additional benefits upon achieving elite status, such as bonus points on eligible spend, complimentary in-room Internet access, guaranteed room availability, late check-out and more. You can sign-up for Hyatt Gold Passport at any participating Hyatt hotel or online at hyatt.com/gp
You can sign-up for Hyatt Gold Passport at any participating Hyatt hotel or online at hyatt.com/gp
Please visit hyatt.com/gp or call 1-800-51-HYATT in the U.S. and Canada or contact your nearest Hyatt Worldwide Reservation Center.
Yes. M life members may present their M life card at check-in at participating Hyatt hotels and resorts to receive Tier Credits for their eligible spend. Membership in Hyatt Gold Passport is required.
Eligible stays are determined by Hyatt Gold Passport Terms and Conditions.
Express Comps are not part of the Hyatt relationship.
Members may request past Tier Credits up to 12 months after check-out. If you didn’t receive credit for your eligible Hyatt stay, please call the Hyatt Worldwide Reservation Center at 1-800-51-HYATT in the U.S. and Canada or contact your nearest Hyatt Worldwide Reservation Center. You will be required to present your M life number and the folio or receipt for your purchase or stay. Guests must choose either M life Tier Credits or Hyatt Gold Passport points for Hyatt stays.
Members will earn 8 Tier Credits per $1 eligible spend.
Members can expect to see their points credited 30 days after checkout for standard reservations. Retroactive requests may take longer. If there are any issues, call Hyatt Gold Passport Member Services at 1-800-51-HYATT.
A guest must be both a member of M life and Hyatt Gold Passport to earn Hyatt Gold Passport points at M life resorts. The member must notify the Front Desk agent they would like to earn Hyatt Gold Passport points and ask to add both their M life and Hyatt Gold Passport member numbers to their reservation. Your M life and Hyatt Gold Passport member numbers must be attached to your reservation prior to check out at the hotel.
Any booking where payment is made directly to MGM Resorts International, through hyatt.com or through Hyatt Worldwide Reservation Centers is an eligible stay. For clarity, the following stays are not eligible: third party reservations, complimentary room nights, any group booking and Hyatt Gold Passport free night award bookings.
Members can earn Hyatt Gold Passport points on all non-gaming spend that would be eligible to earn M life Tier Credits at MGM Resorts. This includes hotel stays, dining, entertainment, or spa and expressly excludes tax, gratuities and retail. It does not include casino spend. All eligible spend must be attached to the folio to earn Hyatt Gold Passport points.
Members may earn Hyatt Gold Passport points for an unlimited amount of eligible hotel stay spend and up to $5000 of eligible incremental folio spend.
A maximum of three rooms per stay qualifies for Hyatt Gold Passport points (member's room and two additional rooms). Member must be a registered guest, occupy at least one of the rooms and pay for all three.
Yes. You may charge your eligible dining, entertainment and spa spend to your room and earn Hyatt Gold Passport points for that spend, even if you are staying on an ineligible rate. Only spend charged to your hotel room will be eligible. Remember to notify the Front Desk agent that you would like to earn Hyatt Gold Passport points and to add both your M life and Hyatt Gold Passport member numbers to your reservation.
Members will earn 5 Hyatt Gold Passport points for every $1 of eligible spend. Point bonuses for elite Hyatt Gold Passport Members apply.
Members can expect to see their points credited 30 days after checkout for standard reservations. Retroactive requests may take longer. If there are any issues, they may email firstname.lastname@example.org or call 866.761.7111.
Please visit hyatt.com/gp and log-in to your account to redeem your points for a free night award.
M life members may request past stay credit up to 12 months after to check-out. Please contact M life Member Services at email@example.com or 866.761.7111 and provide your full name, home address, property visited, dates of stay, M life number and Hyatt Gold Passport number. Guests must have been enrolled in both programs before check out date in order to receive Hyatt Gold Passport points.
Yes. You may charge your eligible dining, entertainment and spa spend to your room and earn Hyatt Gold Passport points for that folio spend.
Please visit mlife.com/XXXXX in order to match your M life tier with Hyatt Gold Passport.
This means that you may receive a reciprocal tier status in Hyatt Gold Passport depending on your Tier Level in M life. This could get you bonus points on eligible spend, complimentary in-room Internet access, guaranteed room availability, late check-out and more at participating Hyatt hotels and resorts worldwide.
M life Sapphire and Pearl Members will be welcomed to Hyatt Gold Passport membership. M life Gold, Platinum and NOIR members will be eligible to opt-in to Platinum status in the Hyatt Gold Passport program.
Once you have received your matching tier in Hyatt Gold Passport, all rules, regulations and expirations of Hyatt Gold Passport apply. For more information about Hyatt Gold Passport, visit hyatt.com/gp
Please contact M life Member Services at firstname.lastname@example.org or call 866.761.7111.
Southwest AirlinesWhy has MGM Resorts International entered into a marketing relationship with Southwest Airlines?
Southwest Airlines is the most successful low-fare, high frequency airline in the United States. Southwest operates more than 3,200 flights a day with nearly 1,500 flights per week departing from McCarran’s International Airport. This relationship provides an additional benefit to M life members by allowing them to earn Rapid Rewards Points for stays at M life resorts.
Rapid Rewards is Southwest Airlines’ loyalty program which allows members to accrue points for every dollar spent. Highlights include no blackout dates, seat restrictions or expiring credits. Rapid Rewards Members can redeem points for flights on Southwest Airlines. Points do not have an expiration date. They remain active and valid as long as members have at least one qualifying earning activity every 24 months. Qualified earning activities include flying with Southwest and making a purchase or transaction with a participating Rapid Rewards Partner.
All Las Vegas M life resorts will participate in the program: Bellagio, Aria, Vdara, MGM Grand, The Signature, Mandalay Bay, Delano Las Vegas, The Mirage, Monte Carlo, New York-New York, Luxor and Excalibur.
M life members will earn a standard 600 Rapid Rewards points when staying at all Las Vegas M life resorts. Bonus point promotions will occur at times. A guest must be both a member of M life and Rapid Rewards to earn Rapid Rewards points at M life resorts. At check-in, the member must notify the Front Desk agent they would like to earn Rapid Rewards points and ask to add both their M life and Rapid Rewards member numbers to their reservation.
Any booking where payment is made directly to MGM Resorts International, southwest.com or through M life booking channels is an eligible stay. The following stays are not eligible: third party reservations, complimentary room nights, group bookings or any other stay where payment is not made directly to MGM Resorts International.
Yes. M life members must enroll in the Rapid Rewards program at southwest.com to earn Rapid Rewards points.
A Rapid Rewards Member can make their reservation at mlife.com or directly with their favorite resort. Members may also book their stay at southwest.com.
Yes. Rapid Rewards Members may go to mlife.com to enroll or visit the M life desk at participating MGM Resorts destinations.
To receive Rapid Rewards Points for your stay, your M life account number and Rapid Rewards number must be attached to your reservation prior to check out at the hotel.
Currently, Rapid Rewards Points will not be accepted as a form of payment for stays at M life resorts.
Members can expect to see their points credited to their account six weeks after checkout. Please contact M life Member Services at email@example.com or call 866.761.7111 with questions.
Members may request past credits up to 6 months after to check out. Please contact M life Member Services at firstname.lastname@example.org or 866.761.7111 and provide your full name, home address, property visited, dates of stay, M life number and Rapid Rewards account number.
Membership in both the Rapid Rewards and M life programs is required to earn Rapid Rewards Points. Guest must present both membership numbers at check in prior to check out. A qualifying stay is defined as one or more consecutive nights at a Las Vegas M life resort regardless of check in/check out occurrences, booked on Southwest.com, Southwest Vacations, MGM Resorts International, or M life direct channels where payment is made directly from the guest to MGM Resorts. Rapid Rewards Points not valid for group bookings, third party bookings, or complimentary offers. All prices are subject to taxes and/or resort fees and based on single or double occupancy on a per-night basis. Points to be awarded per room. A maximum of three rooms per stay qualifies for Rapid Rewards Points (member's room and two additional rooms). Member must be a registered guest, occupy at least one of the rooms and pay for all three. You must be 21 years of age or older. Rates are subject to change. MGM RESORTS INTERNATIONAL endorses responsible gaming. If you or someone you know has a problem gaming responsibly, please call the 24-hour Problem Gamblers Help-Line at 800.522.4700. ©2011 MGM RESORTS INTERNATIONAL. All rights reserved.