HOSTS, OFFERS, AND PROMOTIONSHow can I qualify for a casino rate?
Visit any M life Rewards desk or speak with your host at the end of your stay to find out if you are eligible for a casino rate.
Visit any M life Rewards desk to have your play evaluated or to speak with a host.
Log into your M life Rewards account and go to Find Personal Offers to view available offers or call 866.800.4668 for additional information.
TAX INFORMATION STATEMENTHow can I request a quarterly Tax Information Statement?
After submitting your Tax Information Statement Request Form, call 866.752.7111 toll free to indicate your preference.
Click here to download a printable copy of the Request Form. You may return your signed Request Form via mail, fax or email. You may also obtain and submit Request Forms at M life desks and Casino Cages.
Email email@example.com or call 866.752.7111 toll free to speak with Member Services.
Estimated Win/(Loss) is the total estimated dollar amount won or lost at a location for all recorded gaming activities. Negative amounts (losses) are reflected with parentheses. Only play recorded while using an M life card is included in these totals. Slot Statistics do not include slot tournament or giveaway party winnings. The formula to determine your net slot win/loss is calculated by taking total coin paid out of the machines, plus jackpots paid by hand currency, less total coin deposited into the machines.
No. Your statement only includes information recorded while using your M life card. Other linked players in your household may request their own statement.
For your convenience, MGM Resorts' consolidated Tax Information Statement includes estimated Slots and Table Games information from all M life casinos. Your statement reflects only gaming recorded when an M life card was either inserted correctly into the slot machine or a manual rating was created in the table games area of the casino. Therefore, this statement does not reflect an accurate accounting record - it merely provides an estimate that you can use to compare to your own records
Due to the large amount of information from our members, most reports would simply be too long to include this type of detail.
POINTPlay ® AND FREEPLAY ®Does FREEPLAY ® expire?
Yes, FREEPLAY ® redeemed from POINTPlay ® expires 18 months from the date it was issued. FREEPLAY ® offered in conjunction with a special promotion may expire depending on the offer, please pay attention to the valid dates listed on any promotional offers you receive so you won't miss out on any FREEPLAY ® !
Slot points converted to FREEPLAY ® are available for play at the casino where converted.
Yes! You'll qualify for free rooms, shows, dining, and more when using POINTPlay ® .
POINTPlay ® gives you more of what you like best, FREEPLAY ® for your slot play. Redeem slot points when and where you want from your favorite games without waiting in line.
Visit the M life Rewards desk where a representative will help you to select a secure, four-digit Personal Identification Number or "PIN" for your M life Rewards account. A representative will also show you how to manage your account at the game using the game's keypad and M life Rewards menu options. To preserve the security of your M life Rewards account, never share your PIN with others.
FREEPLAY ® rewards Players with free slot play on their M life Rewards card for use in participating slot machines.
Your PIN works at all M life Rewards casinos.
About M life RewardsDo I earn points for Table Games play?
No, points are not earned for table games play. In Las Vegas, M life Rewards members are eligible to earn Tier Credits based on their tables games play. In Mississippi and Michigan, M life Rewards members are eligible to earn both Express Comps and Tier Credits based on their table games play.
Yes, please see the supervisor in the pit for assistance at each participating M life Rewards Destination.
You earn Tier Credits for virtually every dollar you spend - including gaming - across all our M life Rewards Destinations For every dollar you spend on your hotel stay, dining, entertainment, or spa you earn Tier Credits - in Las Vegas you earn 25 Tier Credits per dollar spent; at Beau Rivage, Gold Strike Tunica, and MGM Grand Detroit you earn 8 Tier Credits per dollar spend.
For slot play in Las Vegas M life casinos, you receive ten (10) Tier Credits for every Base Point earned. When playing at Beau Rivage or Gold Strike Tunica, you receive two (2) Tier Credits for every Base Point earned. At MGM Grand Detroit, you receive one (1) Tier Credit for every Base Point earned. For table games, you'll earn Tier Credits based on length of play, average bet, and game type.
To ensure Tier Credits are credited to your M life Rewards account, always use your M life Rewards card while playing slots and table games at any participating MGM Resorts International destination. Also, show your M life Rewards card at the time of each qualifying purchase, or charge these purchases to your room and present your M life Rewards card to the Front Desk at the beginning of your stay.
M life Rewards is MGM Resorts International's loyalty program that gives you the power to earn benefits for virtually every dollar you spend. That means you'll be rewarded for enjoying hotel, dining, entertainment, and spa experiences, along with your slot and table play at any one of 15 MGM Resorts' destinations. Your play and spend are recognized as a single account making it easy to stay, play, and win wherever you like, whenever you like. Earn points, Express Comps, Tier Credits, and more! Advance your tier and earn even more benefits.
In Las Vegas, Express Comps are earned while playing your favorite slots or video poker machines. In both Mississippi and Michigan, Express Comps are earned for playing table games, slots or video poker.
Tier Credits expire October 1 each year.
With M life Rewards, it's all about the experience. M life Rewards Moments are the gateway to the ultimate experience exclusively for M life Rewards members. Sign in to mlife.com to see your available M life Rewards Moments, based on your tier, and you can access these unique experiences at participating MGM Resorts International destinations.
There are some benefits that are available at all M life Rewards participating resorts and each also offers some additional benefits. Visit the M life Rewards desk in the resort or mlife.com to view available benefits by tier and resort.
You may use your M life Rewards card and enjoy the benefits in Las Vegas at Bellagio, ARIA, Vdara, MGM Grand Las Vegas, The Signature at MGM Grand, Mandalay Bay, Delano Las Vegas, The Mirage, Monte Carlo, New York-New York, Luxor, and Excalibur; in Mississippi at Beau Rivage and Gold Strike Tunica; and in Michigan at MGM Grand Detroit.
Express Comps are the fastest and most convenient way to self-comp at your favorite M life Rewards Destination. Members may earn up to $5,000 in Express Comps and NOIR Members may earn up to $10,000. Express Comps may be used for your hotel stay, at food and beverage outlets, entertainment venues, or to purchase your M life Rewards Moments. Members do not earn Tier Credits when using their Express Comps.
A member's accumulated points and Express Comps may be subject to forfeiture if the member's M life Rewards account does not reflect any activity (which means earning points or earning Tier Credits) for a period of six (6) months for Sapphire Members or a period of twelve (12) months for Pearl, Gold, Platinum and NOIR Members.
Tiers expire on October 1 each year. Tier Credits earned from October 1 to September 30 qualify you for your tier beginning each October 1. If you advance to a higher tier at any time, you'll enjoy those benefits for at least one full year.
As you move up in tiers, you earn even more Points and Express Comps for your play at M life Rewards Destinations:
Pearl - 10% Bonus on Points and Express Comps Earned at M life Rewards Destinations
Gold - 20% Bonus on Points and Express Comps Earned at M life Rewards Destinations
Platinum - 30% Bonus on Points and Express Comps Earned at M life Rewards Destinations
NOIR - 40% Bonus on Points and Express Comps Earned at M life Rewards Destinations
Qualify for the M life Rewards tiers by increasing your Tier Credits with play at slots and/or table games as well as spend on lodging, dining, and entertainment. New M life Rewards members qualify for the benefits of the Sapphire tier. Earn Pearl at 25,000 Tier Credits, Gold at 75,000 Tier Credits and Platinum at 200,000 Tier Credits. NOIR is by invitation only.
Look for "Express Comps Accepted Here" signs at participating restaurants, box offices, and more! Express Comps are not redeemable at retail outlets.
Two members with the same address may link individual M life Rewards accounts to share their tier, Tier Credit and Express Comps balances. Both members must visit an M life desk in the resort and show a valid identification to link accounts. M life maintains separate account numbers and account histories for every member. Restrictions apply at MGM Grand Detroit.
Only individual purchases (e.g. cash, personal credit cards, and debit cards) for hotel room charges, entertainment tickets, food & beverage, spa & salon, attractions, and wedding charges (excluding tax, retail, and gratuity) are eligible to be posted to your M life Rewards account. Corporate credit/debit cards may not be used to earn Tier Credits.
Receipts must be no older than 30 days with a minimum total value of $50
Tier Credit adjustment requests for cash transactions MUST include the original receipt
A scanned copy will be accepted for receipts that were paid by credit card
Complimentary payments do not qualify for Tier Credits
To request a Tier Credit adjustment for purchases made in Las Vegas, receipts can be:
Emailed to: firstname.lastname@example.org
Faxed to: 702.531.3893
MGM Resorts International Contact Center
Attn: Member Services
3549 Sammy Davis Jr. Drive
Las Vegas, NV 89109
On the receipt, please provide your full name, M life account number, resort name, and contact information.
Please allow up to 72 hours after we receive the request for the adjustment to post to your M life account.
For additional inquiries regarding Tier Credit adjustments or missing Tier Credits, please contact the MGM Resorts Member Services Department at 866.761.7111
To request a Tier Credit adjustment for purchases made at MGM Grand in Detroit, Gold Strike Tunica or Beau Rivage in Mississippi, receipts can be:
MGM Grand Detroit: email@example.com
Gold Strike Tunica: firstname.lastname@example.org
Beau Rivage: email@example.com
You can purchase M life Rewards Moments using your Express Comps or cash/credit card at mlife.com, the Concierge, or a Casino Host.
mlife.com and MGM Resorts International do not offer online gaming.
Either linked member may visit any M life desk to request that his or her account be unlinked.
Points are earned while playing your favorite slots or video poker machines.
Bonus Points will be credited to your M life Rewards account as soon as your playing session is complete. To view your updated point balance, remove your card, reinsert it, enter your PIN, and access the POINTS menu option. Or, you can always view your current point balance on mlife.com.
BEST RATE GUARANTEEWhat is Best Rate Guarantee?
By booking directly with mlife.com or any of our M life Rewards Destinations you will receive the lowest published rate available. If a lower rate is found, it will be honored plus an additional 10% discount.
Click here to access the Best Rate Guarantee submission form and view claim requirements. Please read all the terms and conditions prior to submission. Claims can be submitted via fax or email along with proof of claim.
Holiday Gift ShoppeWhen is Holiday Gift Shoppe 2017?
2017’s Holiday Gift Shoppe will be hosted at participating Las Vegas M life Rewards Destinations on November 9th - 12th, 2017 and November 30th – 3rd, 2017.
Only Las Vegas M life Rewards Destinations participate in Holiday Gift Shoppe: Bellagio, ARIA MGM Grand, Las Vegas, Mandalay Bay, The Mirage, Monte Carlo, New York-New York, Luxor and Excalibur participate in the Holiday Gift Shoppe. Unfortunately you cannot earn Gift Points at Beau Rivage, Gold Strike and MGM Grand Detroit.
Yes, Gift Points must be redeemed in person at a Holiday Gift Shoppe event.
Players redeem their Gift Points at exciting Holiday Gift Shoppe events held at participating Las Vegas M life Rewards Destinations during an end of the year shopping extravaganza. Unredeemed Gift Points do not carry over to the next year and expire at 11:59 PM PDT on Sunday, December 4, 2016.
Only two people who have established a linked account may combine Gift Points
No, Gift Points are earned the same way M life Rewards points are earned, based on slot play.
For shipping questions or concerns please email firstname.lastname@example.org.
BorgataDoes my M life Rewards card get me benefits at Borgata?
Present your valid M life Gold, Platinum or NOIR card at the My Borgata Rewards Center at and receive immediate upgrade to Black Label status with My Borgata Rewards.
As of August 1, 2016, Borgata is now an MGM Resorts Luxury Destination. This means Borgata joins the same family as your favorite M life resort destinations! Borgata will continue to offer the My Borgata Rewards loyalty program. My Borgata Rewards will become M life Rewards in 2017. Current status, balances and offers will all be maintained when the transition occurs. We will be sure to keep you updated with additional details, including more precise timing.
Your offers at M life Rewards destinations will continue be based on your play and spend using your M life Rewards card. Visit mlife.com to view balances, offers, and to make reservations.
Absolutely! Rewards from both programs will be combined when the program is transitioned next year.
Some M life Rewards members may receive exclusive offers and invitations via mail or email for Borgata. Continue to use your M life Rewards card when playing at MGM Resorts Destinations.
gift cardsDoes my Gift Card expire?
Funds on the Gift Card do not expire. Unless prohibited by law, a monthly inactivity fee of $2.50 will be deducted from the Gift Card after thirteen months of inactivity. The amount remaining on the Card will be available until the amount reaches zero.
Unless prohibited by law, a $2.50 fee will be deducted monthly from the Gift Card after thirteen months of inactivity. Activity is defined as any action resulting in a charge on the Gift Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. For inquiries on the Gift Card transaction history, please visit transcardgift.com or call 1-800-554-2707. Some merchants may charge a processing/service fee.
Subject to the outlet’s return policy, merchants may credit balances back to the Gift Card used to make the original purchase. For this reason, it is very important that customers keep Gift Cards and receipts. Funds credited by the merchant will be available in 3-5 days after the return is processed. If the physical Gift Card is not present, the merchant may issue a store credit, store valued Gift Card, or allow an exchange. Voided transactions may take up to 7 days to be credited back to the Gift Card's available balance.
Purchase Locations: Business Services Center, Concierge, Element (retail store)
Purchase Locations: Bellagio Business Center, Tuttos, Spa and Salon
Purchase Location: Business Services Center or Spa
Purchase Location: Concierge
Phone: 702.891.7800 or 877.660.0660
Purchase Locations: Mandalay Bay Concierge, Mandalay Bay Spa, Delano Concierge and Spa Bathhouse
Phone: 702.632.4760 or 1.877.305.3136
Purchase Online – Mandalay Bay
Purchase Online – Delano
Purchase Locations: Concierge and Essentials Gift Shop
Phone: 888.391.3991 or 702.791.7416
Purchase Location: Business Center
New York-New York
Purchase Locations: Spa, Business Center, Soho Shop, and Essentials Store
Purchase Location: Visit Nuture, the Spa at Luxor
Purchase Locations: Wedding chapel and the Spa
Phone: 1.800.811.4320 or 702.597.7278
Purchase Location: Mail and Information Desk
Gold Strike Tunica
Purchase Location: Impulse Gift Shop
Purchase Location: Business Center, Retail Shops, Fallen Oak and the Spa & Salon.
MGM Grand Detroit
Purchase Location: Hotel Front Desk and at IMMERSE spa.
Holiday Gift Shoppe
You may redeem your Gift Points for the MGM Resorts International Gift Card at the year-end Holiday Gift Shoppe shopping event.
Please visit mlife.com to learn more.
It is important to store your Gift Card Admin number and purchase receipt in a safe location in the event your Gift Card is lost or stolen. Your Gift Card must be registered at transcard.com to file a dispute on unauthorized charges. To prevent unauthorized charges on a lost/stolen card, contact the Gift Card selling location immediately to have your card locked. Gift Cards may be replaced for a fee of $10.00; Gift Card Admin number and proof of purchase are required for replacement. See Cardholder Agreement for more details.
The available balance should be indicated in the first white box located on the back of the Gift Card upon initial purchase. You may confirm the available balance at any one of our Gift Card selling locations, online at transcardgift.com or call 1-800-554-2707.
The MGM Resorts International Gift Card is accepted at participating destinations' merchant and restaurant outlets listed here. The Gift Card cannot be used to make reservations or advance purchases, such as show tickets or room reservations.
Gift Cards may not be used for gaming activities, hotel reservations, or advanced purchases, and are not redeemable for cash. See the Cardholder Agreement for a complete list of terms and conditions.
Yes. The customer should inform the cashier how much to deduct from the Gift Card and how much to deduct from the other payment method(s) before the start of the purchase transaction. Please note that some stores are not able to split purchases between Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash.
No, the Gift Card is not re-loadable; however, returns and credit amounts can be placed back on to the card by a merchant.
YOUR ACCOUNT INFORMATIONWhat should I do if I accidentally enrolled online more than once or the account number I received after enrolling online does not match the number on my M life Rewards card?
Click here to send a message to M life Rewards Member Services.
Please call M life Rewards Member Services at 866.761.7111 to obtain your M life Rewards account number. You can also find your M life Rewards account number on the Profile section of your account on mlife.com.
Click "Sign In" and then click "Forgot Your Password?" Follow the instructions provided. Your Password and PIN must be set up individually of each other.
Log on to your M life Rewards account and click Update Member Information under My Account to update your contact information
Visit any M life Rewards desk during your next visit to a participating MGM Resort to receive your M life Rewards card. We cannot mail your card to you.
Log on to your M life Rewards account to view your balances.